In any digital transformation initiative, it’s critical for a business to take a deep look at processes around how it manages work, information, customers and employees. Businesses that have digital DNA recognize there are multiple intermediary goals, continuous optimization opportunities, and a very deep interconnectedness between everything that happens within a company.
Silos kill innovation
There is also a need to recognize that silos kill innovation, slow growth, and complicate sales opportunities. Process innovation in a digital transformation initiative is, in some ways, the effort of ensuring insight, data, context and information are NOT are siloed.
The DX Institute focuses on helping organizations identify areas where business process and workflow can be improved through technology. Sometimes it’s a single technology solution, in others it’s multiple technologies and how they connect. And sometimes it’s just looking at how information is stored, shared and the ease of collaboration across departments.
Not all skill sets need to be in-house and we’re seeing many companies cut cost and improve workflow by using teams that are a mix of internal and external.
It’s more than digitizing existing processes
Process is an important aspect of digital transformation projects but it’s not always easy to define, and can change depending the nature of a business. It’s not about just digitization and turning paper into electronic information. Instead, it’s about connecting data sets, communication and process to reveal insight. These insights can drive improved customer experiences, operational efficiencies and, in some cases, lead to new lines of business.
There is often a gap between back-office and front-of-office process. Or gaps between how finance, operations and HR departments work and interact with one another. HR could learn from marketing. Marketing could learn from HR. Sales from IT. Operations from Finance. You get it.
The DX Institute helps organizations understand where technology can help rework structure and process to remove silos and gain insight in a measurable way.